Refund Policy

  • HOW DO I TRACK MY ORDER?
    You will receive a tracking number by email and SMS once the product has been dispatched. 

 

  • HOW DO I KNOW IF AN ITEM IS ELIGIBLE FOR RETURN?
    We adopt a 24 hour policy as long as the returned product/s are unused, unwashed, and returned with all original packaging and tags. You will have to raise a request in 24 hours upon receiving the product. We follow 100% return policy.

    The products listed in the Limited Edition are however not up for returns.
    Free gifts/products won or received in promotional offers are not eligible for return.

 

  • WHAT ABOUT MY MONEY AFTER I RETURN MY ORDER?
    At MODDOTCOM, we follow a 100 % refund policy. Your money will be re-directed to your source account itself. 

 

  • WHAT IS THE PPOCESS TO RETURN A PRODUCT?
    Step 1: Request a return in 24 hours upon receiving the product.
    Step 2: We will verify your request.
    Step 3: A reverse pick-up will be scheduled.
    Step 4: We will refund the amount in your initial source payment mode.
    Step 5: A size exchange equals a new order to be placed. 

 

  • HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
    For orders in Delhi/ NCR : 4 to 5 working days.
    For orders PAN India: 6-8 working days.

 

  • HOW LONG WILL IT TAKE TO DELIVER MY ORDER?
    It will take 2-7 business days for your order to be delivered. Please get in touch with the Customer Care Team for expedited delivery or leave us an email on hello@moddotcom.com.

 

  • IS THERE AN ADDITIONAL SHIPPING CHARGE?
    For orders in Delhi/ NCR : Rs. 149/-
    For orders PAN India: Rs. 199/-

    The same will need to be paid at the time of accepting the order online.

 

  • WHY ARE CERTAIN PRODUCTS NOT ELIGIBLE FOR RETURN?
    The products listed in the Limited Edition are specifically made to order. Thus, are not eligible for return.
    Sale styles are not eligible for returns.

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